SUPPORT
We're here to help.
Have a question? We got you.
SHIPPING INFORMATION
We process all orders within 1–3 business days. Once dispatched, you'll receive a tracking link via email so you can follow your order every step of the way.
Standard Shipping — 5–8 business days
Express Shipping — 2–3 business days
Orders placed on weekends or public holidays are processed on the next available business day. During high-demand periods (drops, launches), processing times may extend by 1–2 days — we'd rather take the time to pack it right.
Free standard shipping on all orders over [threshold]. We currently ship to [list of regions/countries]. If your country isn't listed at checkout, reach out — we're working on expanding.
RETURNS & EXCHANGES
We stand behind what we make. If something isn't right, we'll sort it.
Returns
You have 14 days from the date of delivery to return an item for a full refund. Items must be unworn, unwashed, and returned in their original packaging with all tags attached. Sale items are final sale.
Exchanges
Need a different size? Email us at hello@jadice.com with your order number and the size you need. Exchanges are subject to stock availability. If your size isn't available, we'll issue a store credit.
How to start a return or exchange
Email at hello@jadice.com with your order number and reason for return. We'll send you a return label and the next steps within 24–48 hours.
Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
SIZING GUIDE
We design for fit first. Our pieces are cut with intention — not too oversized, not too structured. If you're between sizes, we recommend sizing up for a relaxed fit or staying true to size for a cleaner look.
CARE INSTRUCTIONS
The way you look after your gear is the way you look after your standard. Follow these steps to keep your pieces performing and looking right for longer.
- Machine wash cold — 86°F max. Warm water weakens fibers and sets stains.
- Wash inside out — protects the embroidery and print detail.
- Wash with like colors—avoid washing darks with lights.
- Do not bleach — no exceptions.
- Do not tumble dry — lay flat or hang to dry away from direct sunlight.
- Do not iron directly on prints or embroidery — iron inside out on a low setting if needed.
- Do not dry clean.
Treat your garments well and they'll hold up. That's the deal.
FREQUENTLY ASKED QUESTIONS
When will my order ship?
Orders are processed within 1–3 business days. You'll receive a tracking email once your order is on its way.
Can I change or cancel my order after placing it?
We move fast. If you need to change or cancel, email us at hello@jadice.com immediately after placing your order. Once it's in fulfilment, we can't make changes — but we'll do our best.
My item arrived damaged or incorrect. What do I do?
That shouldn't happen, and we'll fix it. Email hello@jadice.com with your order number and a photo of the issue within 7 days of delivery. We'll send a replacement or full refund straight away.
Do you restock sold-out items?
Some pieces are limited runs and won't come back. Others will restock — sign up to early access to be first to know.
Do you offer discounts or promo codes?
We don't run constant sales. When we do have something, early access members hear about it first.
CONTACT US
Still need help?
Reach out anytime.
hello@jadice.com
Well get back to you as soon as possible.
